What Is A Customer Care Contract?

Business Critique’s Customer Care Programme offers a level of support above and beyond that provided by many other software vendors, ensuring that you consistently get the best results from your mission critical contact management solution – Contact Management (CM) or Customer Relationship Management (CRM) Software.

A Contact Management Software implementation is usually part of a larger business process improvement/re-engineering project. The Customer Care Contract is there to assist with specific post-project technical requests, system configuration, problem resolution, or other issues associated with your contact management / customer relationship management systems.

• Initial handling of problems via non-premium “Hotline Support” telephone lines.
• Research or office based remedial work charged against your contract hours charged on a pro-rata basis.
• Your support contract entitles you to site call out service within 24 hours to address time critical issues.
• On site support charged on hourly basis.
• Minimum charge four hours.
• Travel time to customers site charged against the support contract at 50% of hourly rate plus expenses.
  
  We offer 4 levels of Maintenance Support Contracts to our clients: